Technical support and maintenance services - A test of good outsourcing relationships

Relationships are key for successful outsourcing business. You are sitting at one end of the globe and doing business with someone at the other far end. Don't you think it is extremely important to have a good relationship with your outsourcing vendor?

The support and maintenance stage is reached only after the whole process of developing a project is completed. Technical support service is a committed offer to maintain the application which has been developed, fix the bugs when it runs online, and enhance your application as your business changes. Only those companies which are willing to engage in a long term relationship will offer maintenance services.

Why look for support maintenance and services?

Imagine that you yelling for help hanging from a cliff. Someone puts a rope and offers help. But when you are almost saved, he drops the rope saying my job is done, I can't help you anymore! The same is the case with any application development.

Anyone can develop an application and say good bye, but who will maintain your software? Here comes the need for customer support and maintenance services.

It is out of experience that we are emphasizing on the role of technical support and maintenance services. It has been one of the most crucial elements in rewarding our company with a strong customer base.

How can our application maintenance services add value to your business?

We do not take our hands off and if someone has taken their hands off we offer to take up from there. Our team of .net software engineers develops applications and provides full support. Moreover, we understand that your business needs are changing and you need enhancements and modifications during the course of time.

How have we built our long term outsourcing relationships?

"We believe in relationship building, when a good client relationship is established customer satisfaction will follow"

Our unique application maintenance service has set us apart from any other company. The trust that we have been able to create in our outsourcing relationships has made most of our customers come back to us with new requirements. We have built healthy long term relationships with our customers by:

• Understanding the client
• Defining the client requirements
• Aiming at maximum client satisfaction
• Building mutual trust
• Providing flexibility to contracts